Returns & Exchanges

In short: we offer size exchanges only — if an item is too small or too big, we’ll replace it with the right size. We do not offer refunds, except for items that arrive damaged, defective, or incorrect.

1. Size Exchanges

If the size you received doesn’t fit:

• Contact us within 7 days of delivery via WhatsApp or email, with your order reference and the issue

• The item must be unworn, unwashed, and in its original condition, with tags attached

• Once we confirm it’s eligible, send the item back to us — return shipping is paid by the customer, unless the wrong size was sent due to our error

• We’ll send your replacement in the correct size once we’ve received and inspected the returned item

• Exchanges depend on stock. If your size isn’t available, we’ll offer the closest alternative or store credit toward a future order — not a cash refund

2. No Refunds

We do not issue monetary refunds for any reason — including change of mind, ordering the wrong size, or delivery delays. Eligible issues are resolved through replacement or store credit, as set out in this policy.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered — not a sizing issue — contact us within 7 days of delivery with photos of the item. We’ll send a replacement at no additional cost to you.

4. Not Eligible for Exchange

• Underwear, swimwear, and other intimate apparel, for hygiene reasons

• Items marked “Final Sale” or bought during clearance

• Items returned after the 7-day window, or without original tags

5. How to Start an Exchange

Message us on WhatsApp or email with:

1. Your order reference number

2. The item and size you received

3. The size you need instead

We’ll confirm the next steps and give you a return address.

6. Your Rights

Nothing in this policy limits any rights you may have under applicable federal or Ontario consumer protection law.