We use cookies to improve your experience and analyse site traffic. Privacy Policy
Last updated: 4 August 2026
Besties Fashion (“we”, “us”, “our”) operates this website and sells fashion products to customers primarily in Canada. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. We are based in Ontario, Canada, and handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
Contact details — name, email address, phone number, delivery address
Order details — items purchased, sizes, order history, delivery notes
Account information (if you create one) — name, email, encrypted password, profile photo
Order conversations — messages exchanged with us over WhatsApp or email while placing or discussing an order
Site usage data — collected only after you accept cookies, via analytics tools such as PostHog
To process, confirm, and deliver your orders
To communicate with you about order status, delivery, or exchanges
To respond to questions and customer service requests
To understand how our site is used, so we can improve it
To send promotional updates — only if you’ve opted in
We use analytics tools to understand how visitors browse our store. These only activate once you accept cookies through our consent banner. Declining cookies doesn’t affect your ability to browse or order — it just means we won’t collect anonymous usage analytics from your visit.
We do not sell your personal information. We share it only with:
Delivery partners, to get your order to you
Service providers who help us run the site — hosting, email delivery, analytics — bound by confidentiality
Law enforcement or regulators, where we’re legally required to
We do not collect or store payment card details through our website. Payment instructions are shared with you directly, over WhatsApp or email, once your order is confirmed.
We keep order and account records for as long as needed to fulfil orders, meet tax and legal obligations, and resolve any disputes.
Under PIPEDA, you can ask us to access, correct, or delete your personal information at any time. Contact us through our Contact page to make a request.
We use reasonable technical and organizational safeguards to protect your information, including encrypted password storage and secure hosting.
Our store isn’t directed at children under 13, and we don’t knowingly collect personal information from them.
We may update this Privacy Policy occasionally. The “Last updated” date at the top of this page always reflects the current version.
Questions about this policy? Reach us via WhatsApp or email through our Contact page.
